Continuous Improvement

Hanover School District: Building Excellence

Hanover School District #28 has engaged in a continuous improvement process. The process utilizes the Baldrige Excellence Framework within the federal government’s Baldrige Performance Excellence Program: Malcom Baldrige National Quality Award. Only nine schools districts in the United States have received this prestigious award.

The Baldrige Criteria are a valuable framework for measuring performance and planning in an uncertain environment. The Criteria help education organizations achieve and sustain the highest national levels of

student learning outcomes
customer satisfaction and engagement
product and service outcomes, and process efficiency
workforce satisfaction and engagement
budgetary, financial, and market results
social responsibility

Hanover’s effort to earn the recognition is more focused on the continuous improvement opportunities the process provides. The many district processes and details will be identified, refined and implemented. Engaging on this journey began in the Fall of 2017. It is expected to be a multi-year effort.